Frequently Asked Questions

Welcome to AC Counselling and Wellness! We understand that starting therapy is an anxiety-provoking experience and that the more information you have about what to expect, the better you will feel heading into your first appointment. Below are some common questions and concerns that people have. If we have missed something, please do not hesitate to reach out so we can answer your question and add it to the list.

Your first session is an opportunity for us to get to know each other. We will discuss what brings you to therapy, your goals, and any concerns you have. You are welcome to share as much or as little as you feel comfortable. You might not know what your specific goals are so please don’t worry! It’s your therapist’s job to help determine what you need.

Most sessions last 50-60 minutes, but this may vary depending on your needs. We try and wrap up a few minutes early to allow time for you to decompress, to take care of payment and to schedule our next session so the goal is for your appointment to be fully complete within that time. Meeting for 30 minutes is also an option if you have limited time, or if this just works best for you!

This depends on your goals, needs and overall circumstances (e.g. health insurance might play a role in determining frequency of appointments). Some clients come weekly, while others schedule sessions biweekly or monthly. We will discuss a plan that works best for you. Sometimes we like to see more of you in the beginning to build the relationship and ensure you’re not having to start from the beginning each time. Sometimes people will book monthly, and then will reach out sooner because they need support before their next appointment. Whatever works for you, works for us!

That’s okay! Your therapist will help guide the conversation. Therapy is a space where you can explore your thoughts and feelings at your own pace.

Yes, with a few exceptions. Therapists are required by law to break confidentiality if there is a risk of harm to yourself or others, if there is suspected abuse of a child or vulnerable person or if they are required to disclose information by law (e.g. information is requested in a legal matter). Otherwise, what you share stays between you and your therapist. The only other time that information about your work with AC Counselling and Wellness can be shared with others, is with your permission. For example, if you would like your therapist to write a letter on your behalf to your doctor, employer or school, you would sign a release of information and you and your therapist would have a clear discussion about what information should be shared, and what should not. 

Progress looks different for everyone. Some people notice changes in their thoughts, emotions, or behaviours over time. You might also receive feedback from your loved ones, friends or colleagues indicating that things seem better. Ideally, the symptoms that you are experiencing will lessen. While sessions can leave you feeling better having discussed difficult topics, or resolved feelings of guilt, the real magic happens when you put these things into practice outside of therapy. Your therapist will check in with you regularly to assess how things are going and make adjustments as needed. However, if you would like to switch things up or feel like something isn’t working, please let your therapist know. Their job is to help you and you are the best resource in helping them do their job!

Definitely not. Therapy is a process, and you set the pace. You are in control of what you share and when. Sometimes your therapist might gently nudge you in a certain direction if it seems like you are headed that way but need support or if you have identified wanting to discuss a difficult topic, even when you’re hesitant. You ultimately decide what is off limits!

A good therapist-client relationship is critical to successful therapy. If you feel that we aren’t the right fit, we encourage you to bring it up so we can address your concerns or help you find a therapist who better suits your needs. Your wellbeing is the most important thing and you don’t owe anyone anything—please don’t sacrifice this so that you don’t hurt someone’s feelings. 

Feeling nervous is completely normal! You might find it helpful to write down any thoughts or questions beforehand. Remember, therapy is a judgment-free space designed to support you. Remind yourself why you reached out for support. Sometimes remembering the why, can help you cope with the discomfort of the how.

You can schedule, reschedule, or cancel appointments using our online booking system: https://accounsellingandwellness.janeapp.com/ , or by texting Alex (519-796-3698) or emailing her at infoataccw@gmail.com. We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule. 

If you have any additional questions, please don’t hesitate to reach out. We look forward to supporting you on your journey!